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Delivery Policy

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Delivery policy

1. Scope

This Delivery Policy applies to all orders placed on the aresshield.ro website, operated by ARESSHIELD S.R.L..

This policy complements the Terms and Conditions of the site and must be interpreted together with the Privacy Policy and the Returns Policy.

2. Delivery areas

Products are currently delivered exclusively within Romania, through our partner express courier companies:

  • Sameday;
  • DPD.

We do not deliver outside Romania or to collection points outside the network of the couriers indicated, unless expressly stated otherwise on the site or in a separate written agreement.

3. Delivery costs

Delivery costs are as follows:

  • Standard delivery cost: 19 RON for each order, regardless of the number of products (within the usual standard weight/volume for parcels of common electronic products).
  • Free delivery: for orders with a total value above 399 RON, the shipping cost is borne entirely by ARESSHIELD S.R.L.

The exact delivery cost (including any additional costs, if applicable) is clearly displayed on the checkout page, before the order is completed.

4. Delivery time

The estimated delivery time is usually:

  • 1–3 business days from order confirmation.

The delivery time may be affected by:

  • the delivery area (county seat vs. locality with additional kilometers);
  • traffic or weather conditions;
  • busy periods (promotional campaigns, Black Friday, public holidays);
  • force majeure or other causes beyond the control of ARESSHIELD S.R.L. and/or the courier.

The delivery time communicated is indicative and does not represent a firm guarantee. We do, however, undertake to make all reasonable efforts to meet the estimated times.

5. Order confirmation and processing

After you place the order on the site:

  • you will receive an automatic email confirming that the order has been registered;
  • the order will be checked (product availability, accuracy of contact and delivery details);
  • if clarification is needed (e.g. incomplete data, invalid phone number), we will contact you by email or phone before the order is shipped.

Orders can be processed and shipped only on business days (Monday–Friday, except public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

6. Delivery methods and conditions on receipt

Delivery is made by courier to the address indicated by the customer when placing the order.

At the time of delivery, please:

  • check the integrity of the packaging (box, adhesive tape, any signs of damage);
  • if you notice visible damage to the parcel, ask the courier to draw up a damage report and, if possible, document the situation (photo/video).

Any non-conformity visible on delivery (seriously damaged parcel, missing product) should preferably be reported as soon as possible, by email to aresshield@yahoo.com or by phone at 0774.956.612.

7. Wrong or incomplete addresses

The customer is responsible for providing correct and complete delivery details: name, address, locality, county, postal code, phone number.

If:

  • the address provided is wrong or incomplete; or
  • the courier cannot deliver the parcel for reasons attributable to the customer (e.g. invalid phone number, unreachable recipient, unjustified refusal to accept),

the order may be returned to ARESSHIELD S.R.L. In such cases:

  • we may re-ship the parcel, after the delivery details have been clarified, with the cost of the second delivery to be borne by the customer (except where the error is attributable to the Seller);
  • or, at the customer's request, we may refund the value of the products (excluding the initial shipping costs), under the conditions set out in the Returns Policy.

8. Failed delivery / uncollected parcel

For orders paid by cash on delivery:

  • if the customer unjustifiably refuses the parcel or does not collect it within the period set by the courier, ARESSHIELD S.R.L. reserves the right to refuse to honor future orders from the same customer or to require advance payment for subsequent orders.

For orders paid online by card:

  • if delivery cannot be made for reasons attributable to the customer, we may re-ship the parcel (with the costs borne by the customer) or refund the value of the products, minus the costs of the initial shipping, under the applicable legal and contractual conditions.

9. Force majeure

There may be delays or inability to deliver in cases of force majeure or fortuitous events (e.g. extreme weather conditions, natural disasters, strikes, armed conflicts, pandemics, restrictions imposed by authorities, etc.), which are beyond the control of ARESSHIELD S.R.L. and the courier companies.

In such cases, the delivery time may be extended by the duration of the force majeure event, without ARESSHIELD S.R.L. being held liable for any damages caused directly by these delays.

10. Relationship with the right of withdrawal and product warranty

The Delivery Policy must be interpreted together with:

The legal right of withdrawal, the 14-day return period and the warranty conditions are not affected by this Delivery Policy.

11. Contact

For any questions or concerns about the delivery of products, you can contact us at:

Email: aresshield@yahoo.com
Phone: 0774.956.612
Postal address: ARESSHIELD S.R.L., Hunedoara County, Petroşani, Str. Avram Iancu, Bl. 9, Et. 8, Ap. 50