Product Warranty

1. Scope

This Warranty Policy applies to products sold on the aresshield.ro website, operated by ARESSHIELD S.R.L., to consumer customers (natural persons) and legal entities (business customers).

This policy complements the Terms and Conditions of the site and must be interpreted together with the Returns Policy, the Delivery Policy and the Privacy Policy.

2. Legal guarantee of conformity for consumers

Products sold by ARESSHIELD S.R.L. benefit from the legal guarantee of conformity, in accordance with the legislation in force (including GEO no. 140/2021 on certain aspects concerning contracts for the sale of goods).

For consumers (natural persons):

• the legal guarantee of conformity is usually 2 years (24 months), calculated from the date the product is delivered to the consumer;
• any lack of conformity that appears within 2 years is, in principle, covered by the legal guarantee, provided the product has been used normally and in accordance with the instructions;
• during the first 12 months from delivery, it is presumed that the lack of conformity existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the non-conformity.

3. Warranty for legal entities (business customers)

For legal entities (business customers), ARESSHIELD S.R.L. usually grants a warranty period of 12 months from the date the products are delivered, unless:

• the law imposes a different minimum period for certain product categories;
• a different warranty period is specified in the commercial offer, invoice or other contractual document.

For B2B contracts, the warranty clauses may be adapted on a case-by-case basis, depending on the nature of the products and the intended use, with prior notice to the customer.

4. What the warranty covers

The warranty (legal for consumers and commercial for legal entities) mainly covers:

• manufacturing defects;
• non-conformities appearing under normal conditions of use;
• faulty operation of the product not attributable to the user.

Under the warranty, ARESSHIELD S.R.L. is obliged to bring the product into conformity, at no cost to the customer (consumer or legal entity), through one of the following solutions:

• repair of the product;
• replacement of the product with an identical one or, if that is not possible, with a similar product;
• a proportionate reduction in price;
• termination of the contract and refund of the product's value, in the cases permitted by law and when repair/replacement is not possible or is disproportionate.

5. What the warranty does NOT cover

The warranty does not, in principle, cover the following situations:

• defects or damage caused by improper use of the products (e.g. use under conditions that do not comply with the technical specifications, overload, incorrect handling);
• defects caused by impacts, drops, mechanical shocks, contact with liquids, excessive humidity, exposure to extreme temperatures or other unsuitable conditions;
• defects resulting from unauthorized interventions on the product (repairs carried out by unauthorized persons, hardware modifications, interventions on internal components, etc.);
• normal wear over time, corresponding to ordinary use (e.g. fine scratches, discoloration, battery wear, etc., where applicable);
• malfunctions caused by using the product with incompatible or non-approved accessories or equipment;
• situations in which the serial number/labels or warranty seals have been removed or damaged.

6. How to report a warranty issue (service procedure)

If you have a problem with a product that is within the warranty period, please follow the steps below:

1. Contact us at the email address aresshield@yahoo.com or by phone at 0774.956.612, describing the problem in as much detail as possible:
   • order / invoice number;
   • the product (name, code);
   • date of purchase;
   • description of the symptoms/defect (ideally with photos or video).
2. Initial analysis: we will review the report and tell you the next steps – for example:
   • sending the product to ARESSHIELD S.R.L. or to a designated service center;
   • any additional tests you can carry out before shipping.
3. Shipping the product: the non-conforming product will usually be sent by courier, packed appropriately, to the address:
   ARESSHIELD S.R.L.
   Hunedoara County, Petroşani, Str. Avram Iancu, Bl. 9, Et. 8, Ap. 50

We recommend that you keep proof of shipment (AWB, courier receipt) until the warranty case is fully resolved.

7. Warranty-related costs

If a lack of conformity covered by the warranty is confirmed:

• consumers will not bear the costs of repair or replacement, including transport, labor and materials, in accordance with the legislation in force;
• for legal entities, transport costs may be agreed by mutual consent, depending on the nature of the defect and the commercial terms applied (for example, we may bear the return costs in the case of a confirmed manufacturing defect).

If, following checks, it is found that the defect is not covered by the warranty (e.g. improper use, unauthorized interventions), we reserve the right to:

• refuse the warranty repair; and/or
• propose a paid repair, with the customer's prior consent.

8. Resolution time

We will make every effort to resolve warranty claims within a reasonable time, depending on the nature of the defect and the availability of spare parts / products in stock.

For consumers, the time limits for bringing goods into conformity will comply with the applicable legal provisions, so that repair or replacement is carried out within a reasonable time, without significant inconvenience to the consumer.

9. Relationship between the warranty and the right of withdrawal

The legal guarantee of conformity (and the commercial warranty offered to legal entities) is independent of the 14-day right of withdrawal/return regulated by GEO 34/2014 for consumers, and of our return policy applicable to legal entities.

The right of withdrawal/return mainly concerns the situation in which the customer changes their mind or no longer wants the product, while the warranty refers to situations of non-conformity or manufacturing defect.

For details on returning products (whether or not they are non-conforming), please see the Returns Policy.

10. Contact for warranty claims

For any questions or to report a warranty issue, you can contact us at:

Email: aresshield@yahoo.com
Phone: 0774.956.612
Postal address: ARESSHIELD S.R.L., Hunedoara County, Petroşani, Str. Avram Iancu, Bl. 9, Et. 8, Ap. 50